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Everyday Free Shipping!

We proudly offer free shipping and handling for local shipping in Hong Kong*.

*Surcharge applies to deliveries to Tung Chung, Airport, Disney, Ma Wan, Noah's Ark, Siu Ho Wan, Outlying Islands and Discovery Bay (an email with regards to surcharge payment will be sent to you if your delivery address falls within these areas). Otherwise, to enjoy our free shipping service, please provide an alternative address outside of these areas.


Coverage Surcharge (HKD)
Tung Chung and Airport 65
Disney, Ma Wan, Noah's Ark and Siu Ho Wan 180
Outlying Islands, Discovery Bay 460


Most packages will arrive 3 to 5 working days* from date of payment.

(*subject to courier services)

The delivery estimate may increase depends on the locations and weather conditions.

 

Do you ship internationally ?

Unfortunately, we do not provide international shipping at this moment. We are only able to ship locally within Hong Kong.

However, SaturdayClub is also available in Singapore, Malaysia and Australia. You may visit us at:

Singapore

https://saturdayclub.com

Malaysia

https://saturdayclub.my/

Australia

http://saturdayclub.com.au

 

What happens if nobody is around to receive the parcel when the delivery is made?

If you are not around to receive the parcel when the first delivery is made, our courier partner will send you a SMS with the necessary details to contact them for a redelivery.

If you did not receive your parcel or hear from our courier partners after 7 business days, please email us at hk@saturdayclub.com and our Customer Service team will be glad to assist you.


Do I need to register for an account in order to make purchases?

Yes. An account is needed to facilitate your purchases. Your account will also allow you to view details of all your orders and your credit vouchers.

 

What should I do if I forgot my password?

You can reset your password by going to the Log In page and click on “Forgot your Password”.


How do I place an order?

  1. Log In to your account

  2. Select the item / items you wish to purchase, select your color and size

  3. Click " Add to Bag "

  4. Move your cursor to your shopping cart and click on  “Pay Now”

  5. Enter voucher code (if any) and select “Add”

  6. Check that the value of your voucher has been deducted from your total cost

  7. Choose your delivery address

  8. If you have any special request/instruction for us, please leave us a message

  9. Agree to the terms of service by checking on the checkbox

  10. Click "Pay securely now"

  11. You will be directed to PayPal secured site for payment. Proceed with payment.

  12. If your payment is successful, you will receive an email with your invoice and purchase details.

 

Can I remove items from my order? 

Orders cannot be changed once you have checked out your shopping cart.


How do I check the status of my orders?

After we have received your payment, your order will be dispatched within 2 business days. Most orders will reach you in 3 to 5 business days. If you do not receive your items after 5 business days, please email us at hk@saturdayclub.com and our Customer Service team will be glad to assist you.


How long are items kept in my shopping bag?

Items in your shopping bag are not reserved as long as payment has not been made.


What happens when a certain style is "Sold Out”?

We will try our best to replenish sold out items. We welcome customers to send us feedback at hk@saturdayclub.com for any items which they hope to be restocked!


What happens if I received a wrong or defective item?

In the unfortunate event that you have received a wrong or defective item, please email us at hk@saturdayclub.com and our Customer Service team will be glad to assist you.


How can I make payments?

We accept PayPal, VISA or Mastercard.


Can I pay directly WITHOUT registering an account with PayPal?

Yes, PayPal accepts payment via a Debit / Credit Card under their Guest Checkout option.


Can I pay with bank transfers or ATM cash transfer?

Unfortunately, we do not accept bank or ATM cash transfer.


Is it safe to use my credit card on your website?

Yes absolutely! We do not retain your credit card information after your order is complete. Rather, you are directed to PayPal secured site for payment. 


How can I be sure that my payment is successful?

After successful payment at PayPal, you will receive an email with the subject “Your payment to SaturdayClub Limited” from service@paypal.com.hk
I
f you do not receive this email shortly after your successful payment at PayPal, please contact us at hk@saturdayclub.com and our Customer Service team will be glad to assist you.


What is the procedure for Return/ Exchange? 

At SaturdayClub, your satisfaction is always guaranteed! That is why we allow our customers to do Returns and Size Exchanges! 

*Return/ Size Exchange is limited to 1 time for the same item. There will be no exchange to a different item.


Returns/exchanges are not allowed for sales items.


All return items (for both Return and Exchange) must satisfy the following conditions:

- Returned in original packaging (ziplock bag)

- Secured tag intact

- Brand new condition (Unaltered, undamaged and unwashed)

- All parcels have to reach us within 14 business days from the date you receive your item

- Please allow 10 business days (upon receipt of returned item) to process your exchange/ refund.

SaturdayClub reserves the right to reject any Return or Exchange if any of the above conditions are not met.

 

Return:

Returns will be in the form of credit vouchers, with a 6months validity. Credit vouchers are strictly non-refundable and not eligible for extension.


Kindly indicate "Return" on the invoice and send the item and invoice back to us in their original packaging. Postage/ courier fees for returns will be at customer's own costs. We encourage you to send your parcel via a delivery method which allows tracking as we will not be liable for any lost parcel.


Our Address:

SaturdayClub c/o Quantium Solutions (Hong Kong) Ltd
3/F, D. J. Securites Building,
173 Hoi Bun Road, Kwun Tong,
Kowloon, Hong Kong.
(Please note each country has their own return address. Kindly visit our resepective country's website for the return address to avoid unnecessary postage charges)


Exchange:

1) Email us at hk@saturdayclub.com within 7 business days from the date you receive your item and provide us with the: 

a) Order ID (found on the left hand corner of your invoice. Eg: #12692)

b) Product reference number (eg: A028020103)

c) Size and colour you wish to exchange to

*please note that there will be no exchange to a different item

2) Our Customer Service team will revert back to you on whether your exchange request is successful. If so, they will provide you with the necessary details to mail your items back to us.

3) Postage fees for returns will be at customer's own costs. We encourage you to mail your parcel via a delivery method which allows tracking as we will not be liable for any lost mails.


Late Returns

Returns outside the stipulated timeframes may/ may not be accepted at the discretion of SaturdayClub.

 

Repeated Returns

Customers found returning items repeatedly may be refused at our discretion.


How do I know the status of my return/exchange?

Please allow 10 business days upon receiving your parcel for us to process your return/exchange request. If you did not receive your refund or exchange item by the end of 10 business days*, please kindly email us at hk@saturdayclub.com and our Customer Service team will be glad to assist you.


Are the colors portrayed on the computer similar to the product?

We try our best to ensure that the colors portrayed on our website are accurate. Our dedicated team of photographers and designers adhere to a stringent procedure whereby each product is physically compared to the computer monitor for best match of color. However, kindly understand that actual colors may vary due to the type of devices, display or resolution settings used to view our website.






Updated : 14 November 2016

 

***SaturdayClub Limited reserves the rights to amend any of the policies above

For further questions and inquires please contact us at hk@saturdayclub.com