Do I need to register for an account in order to make purchases?
Yes. An account is needed to facilitate your purchases. Your account will also allow you to view details of all your orders and your credit vouchers.
What should I do if I forgot my password?
You can reset your password by going to the "Log in" page and clicking on "Forgot your Password".
How do I place an order?
-
Log in to your account
-
Select the item(s) you wish to purchase
-
Select the color before selecting the size
-
Click "Add to Bag"
-
Move your cursor to your shopping cart and click on "Pay Now"
-
Enter voucher code (if any) and select "Add"
-
Check that the value of your voucher has been deducted from your total cost
-
Choose your delivery address
-
If you have any special request for us, please leave us a message
-
Agree to the terms of service by checking on the checkbox
-
Click "Pay securely now"
-
You will be directed to PayPal's secured site for payment. Proceed with payment.
-
If your payment is successful, you will receive an email with your invoice and purchase details.
Can I remove items from my order?
Orders cannot be changed once you have checked out your shopping cart.
Are items kept in my shopping bag reserved?
Items are not reserved until payment has been made.
What happens when a certain style is sold out?
We get new items weekly and often restock out most popular items.
Simply visit the product page of your favorite items, and click the "Notify me when available" button at the bottom of the page. Once the item is restocked, you'll be notified right away via email.
Alternatively, you may send us a feedback at hk@saturdayclub.com for any items that you want us to restock.
Helpful Hint: Act quickly when you find a style, size, or color you like! Due to the fast fashion nature of our business, we can never guarantee that an item will be restocked.
What are Pre-orders?
We have sustainability in mind as we make our products, and by introducing Pre-orders, we strive to reduce waste in the fashion industry. Honestly, we're not zero waste currently, it’s a work in progress. Sustainability is a team effort and our pre-order relies on you. You get to decide what styles you want to bring back and how much of it. We only keep a limited quantity of every style in stock so that our products don't go to waste. At SaturdayClub, we care about the earth and are doing everything possible to reduce our industry’s impact on the environment.
Can I get my pre-order items now?
We know how disappointed you are when the season’s best-selling styles are sold out! The pre-order option is how we can help you grab your favorite styles in your preferred color and size.
As this is an advance purchase, payment is made at the time of purchase. The delivery will differ from the standard shipping window. Please refer to individual product page for more details.
If your order includes both in stock and pre-order items, all your items will be dispatched together, at a later date when your pre-order items arrive.
If you prefer to receive your in-stocks items first, kindly order them separately. You may purchase in-stocks items in your first order and purchase pre-order items in your next order.
Why can’t I get my in stocks orders first?
If your order includes both in-stock and pre-order items, all your items will be dispatched together, at a later date when your pre-order items arrive. This way, we go green by consolidating the delivery of your items.
If you prefer to receive your in-stocks items first, kindly order them separately. You may purchase in-stocks items in your first order and purchase pre-order items in your next order.
What happens if I received a wrong or defective item?
In the unfortunate event that you have received a wrong or defective item, please email us at hk@saturdayclub.com and we will assist you accordingly.
How can I make payments?
We accept PayPal, VISA or Mastercard.
Can I pay directly without registering an account with PayPal?
Yes, PayPal accepts payment via a Debit/Credit Card under their Guest Checkout option.
Can I pay with bank or ATM cash transfer?
Unfortunately, we do not accept bank or ATM cash transfer.
Is it safe to use my credit card on your website?
Yes, absolutely! We do not retain your credit card information after your order is complete. Rather, you will be directed to PayPal's secured site for payment.
How can I be sure that my payment is successful?
After successful payment at PayPal, you will receive an email with the subject “Your payment to SaturdayClub Limited” from service@paypal.com.hk.
If you do not receive this email shortly after your payment, please contact us at hk@saturdayclub.com and we will assist you accordingly.
Are the colors portrayed on the computer similar to the product?
Our dedicated team of photographers and designers try their best to ensure that the colors portrayed on our website are accurate. However, actual colors may still vary due to different types of devices, display screens or resolution settings used to view our website.
Where can I find your size guide and care instructions?
We have size guides available on all our product pages. Just click on the "Product Measurements & Care" button on each product page for measurements and washing tips.
***SaturdayClub Limited reserves the rights to amend any of the policies above
For further questions and inquires please contact us at hk@saturdayclub.com